• To fix the problem, restart your computer and try opening your Norton device security product. If you are still unable to open, download and run the Norton Remove and Reinstall tool.

    Download and run the Norton Remove and Reinstall tool

    If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.

    1. Download the Norton Remove and Reinstall tool.
    2. Press Ctrl + J key, to open the Downloads window in your browser.
    3. Double-click the NRnR icon.
    4. Read the license agreement and click Agree.
    5. Click Remove & Reinstall.Remove button instead.
    6. Click Continue or Remove.
    7. Click Restart Now.